Shipping Information

A message to you

We know you are excited to get your Aussie Valley Store order, and we are too! That is why we make every effort to ensure that the delivery is completed as soon as possible, so that you receive your items as soon as possible.

We take pride in being an Australian-owned company, and majority of our products are typically dispatched from within Australia.

Our hard-working team processes all orders within 24 hours of purchase. This can extend to 48 hours during holiday seasons and public holidays.

Please note that while our standard delivery times are typically 6 to 12 business days, there might be some delays during peak seasons.

We also offer free delivery Australia-wide on all orders with no minimum purchase requirements, unless otherwise specified.

If you need to contact us about your order, please email us via our Contact Us page with your order number to ensure we are speaking to the right person. One of our friendly team members will respond within 24–48 hours.

Please note that whilst majority of our products are stored and shipped from Australia, they are not made in Australia. Our products are typically made in China to ensure you get your useful products at affordable prices.

We thank you for choosing to shop with us and appreciate your ongoing support.